Coordinated by the State Secretariat for Tourism within the Spanish Tourism Plan Horizon 2020, in its axis Customer Value, Perceived Quality program, the project Tourism Hosts, celebrates this year a new edition with the aim of continuing to advance in improving the quality of businesses and tourist destinations to meet the expectations of the most demanding tourist.
As in previous editions, this one will provide the full catalogue of courses both Detailed Culture (training in customer service) and Detailed Destination (good practices for the comprehensive improvement of tourist destinations) which aims to fill the gaps in the tourism sector in terms of customer service, with content differentiated according to two profiles: staff in contact with the customer and owners or middle managers. Finally, the Destination in Detail programme consists of a single three-week course and will take place between 9 and 29 April 2019.
The Host project aims to promote the culture of detail and attention to detail.
It is aimed at professionals from all subsectors of the Spanish Tourism Quality System (SCTE), including accommodation, travel agencies, tourist transport, tourist guides, ski and mountain resorts, shops, car rental, craftsmen, marinas, active tourism companies, congress centres, convention bureaus, OPCs, health tourist services, taxis and other services. Professionals from public tourist services such as tourist information offices, beaches, protected natural spaces, etc. can also benefit from the plan.
This is a completely online and free training, which will take place between March and June this year. The registration period will be open between 4 and 17 March. All those interested in participating in the courses must access the online training platform www.turismo-formacion.com, register and pre-register. In the home page of the platform you will find a help document to carry out this process. For more information: firstname.lastname@example.org.