Clúster

• Companies interested in the service can receive more information by email at secretariatecnica@clusterturismogalicia.com or by calling 881 24 74 36.

The Galician Tourism Cluster, within the framework of the collaboration agreements formalized by the Galician Tourism Agency-Xunta de Galicia, makes available to tourist companies a free consulting service for obtaining or maintaining the Q for Quality and the S for Sustainability. The objective of this service is to simplify the process for interested entities. The aid published by the Galician Tourism Agency last June financed part of the costs of using the brand and the audit.

Q for Quality and S for Sustainability

The Q Tourist Quality guarantee is a Spanish brand, recognized worldwide, aimed at the voluntary certification of the quality of tourist services. This certifies the quality of the management, services and infrastructures of tourist organizations. The brand is obtained when the tourist organization evidences compliance with the technical requirements of its corresponding pronunciation standard. The organization must implement a management system oriented to customer service and continuous improvement.

The S mark for Tourism Sustainability is a recognition of good sustainable practices, launched by the Institute for Spanish Tourism Quality (ICTE) to help establishments, companies and destinations in Spain in the integration of the Sustainable Development Goals of the Millennium. This mark is obtained when the tourist organization complies, at least, with the Technical Specification for Compliance with the Sustainable Development Goals (SDG) in tourist organizations, or with the UNE-ESO 21401:2019 Standard for Sustainability Management System for accommodations.

Consulting Service

For the Q of Quality, consulting and technical assistance services are carried out for management, processing of the subsidy in the certification/maintenance processes of the distinctive during the year 2023.

For the Sustainability S, it is necessary to implement the requirements of at least one of the documents against which the Tourism Sustainability brand is obtained. In addition to this, it is also necessary to agree with one of the approved companies for the external audit; demonstrate compliance with technical requirements; put into operation and demonstrate the opportunities for improvement detected; obtain the certificate and put it in value, within and had been of the organization; and pass an external audit annually.

If you are interested in the consultancy service, you can receive more information by contacting the technical secretariat of the Tourism Cluster by email: secretariatecnica@clusterturismogalicia.com or by phone 881 24 74 36.